Welcome to Craven County Hospice

“Your Hometown Hospice for Over 35 Years!”

When you or a loved one are diagnosed with an illness, disease or condition your doctor says will limit your life expectancy, we encourage you to seek any and all treatment as long as it provides the quality of life you desire and are comfortable with. Ask the tough questions, make your wishes and goals known and please don’t hesitate to ask your physician about Hospice Services. If you have questions or concerns about insurance coverage, give us a call. We accept all insurance plans even if we are listed as “out of network”.

Learn More About Hospice

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We Focus on Living

The goal of Hospice is to provide end of life “Palliative Care”  (the control of  pain and symptoms); utilizing a team of specialists (disciplines) to  provide care including physician services (working together with your doctor of choice), skilled nursing, counselors and social workers, spiritual care specialists, certified nursing assistants, as well as volunteers with a variety of skills and levels of assistance.

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What Is Hospice?

What is Hospice and What Services are Offered

Hospice is philosophy of care that looks at each individual as being that:  An individual. 

  • Hospice affirms life, yet views death as a normal process. 

  • Hospice will never do anything or administer any medication that would shorten a person’s life prematurely.  Hospice is NOT euthanasia, or assisted suicide.  

  • Hospice care is designed to support patients and families to empower them to face critical illness in the environment they prefer, their home.  Routine Hospice care does not provide in home around the clock continuous 24 hour care.

  • Hospice provides bereavement support and counseling for up to one year following the death of a loved one.  Craven County Hospice provides bereavement support to anyone in the community who needs it, regardless of whether a family member was on our service.     

  • Remember there are many Hospice Providers in Craven County, so please ask for us by name, Craven County Hospice.   

 

 

Services include:

  • Skilled Nursing – in home care focusing on pain and symptom control for the individual.

  • Certified Nursing Assistant – to assist with personal care.

  • Respite Aide – to provide a 3 hour respite break for the family in the home determined by need and staff availability.

  • Hospice Volunteers – trained in handling the varied needs of the patient/family.

  • Social Workers – psychosocial needs of the patient/family.

  • Bereavement Support – provided up to one year after the patient dies.

  • On-call services are available 24 hours a day, seven days a week.

  • Spiritual Care Support – a spiritual care coordinator (Chaplain) to insure patient and family spiritual care needs are met through direct support or coordination with patient/family spiritual support systems. 

A Message From Our Director

Over the last several years, articles have been published in some national publications, criticizing the lack of oversight and poor care some Hospice Agencies provided to their patients.  Most of those articles addressed care provided by large national corporations who entered the Hospice Market and approached care purely from a financial standpoint. I can’t say categorically because of this negative coverage, but Congress passed what was referred to as the “Impact Act” in 2015 which requires all Medicare Hospice Agencies be surveyed every 3 years to monitor compliance with Medicare Hospice Regulations.  We are pleased to announce we just completed our routine survey (which for those who are not aware…are unannounced prior to the visit), and we received a ZERO deficiency survey.  I would be the last person to say that our agency always does everything “perfectly”….but our policy is one of strict compliance with the Guidelines Medicare has adopted for Hospice Agencies. We believe it is possible to provide both quality care and follow the rules.  Hats off to our fantastic staff for achieving such a noteworthy survey.  All of our staff work diligently to insure our patients receive the very best end of life care possible and they (we) do so with a strict eye toward regulatory compliance.  I want to give a special thanks to our Clinical Director Dianne Brideson, our QAPI (Quality Control) RN, Claudia Rose, our Office Manager Tammy Petteway, our Hospice Billing Specialist, Kate Kedzierski our Hospice Nurses, Social Workers, Hospice Aides Volunteers and all of our dedicated staff.  A deficiency free survey is something to be celebrated!  

At Craven County Hospice, we believe there is something to be said for the “local” approach with local control.  We are one of two of the ONLY true “Hometown” Hospices in our area, one is a true “non-profit”…and we are “not-for profit”.  There are others who claim the status of “non-profit”….yet they are regional providers and operate as a “For profit” agency.  We are organizationally and operationally “Not-for-Profit”.  We have literally served generations of residents of Craven, Pamlico, Jones, Carteret and Lenoir counties.  While we no longer offer “Home Health Care Services (rehabilitation care) we are here for you if your loved ones reaches a point where Hospice Care is the care of choice.  Also, please remember:  even if your loved one is receiving Home Health Care Services from an agency providing rehabilitation care, YOU have the right to choose which Hospice Provider you would like.  When it is time, please ask for us by name, Craven County Hospice.  It is our pledge to offer you the very best end of life care possible.  You have our history and you have my word on it.  We cannot change the outcome, but we can help change the experience.       

Dr. Cecily Saunders, credited with being the founder of the modern day Hospice Movement once said:  “You Matter because you are you.  You matter to the last moment of your life, and we will do all we can, not only to help you die peacefully, but also to live until you die…”  These words summarize the mission of Craven County Hospice.  

Thomas Smith
Director

Hospice Volunteers

We celebrate our Volunteers!  We honor all volunteers who are dedicated to providing care and support for the patients who are nearing the end of life’s journey.

Across the country, more than 458,000 trained volunteers provide more than 21 million hours of service to Hospice organizations. More than 1.58 million people receive compassionate care from hospice every year, and hospice volunteers are an integral part of the care team.

 Craven County Hospice staff and employees would like to publicly thank our volunteers! Volunteers provide care by spending time with the patients, providing pet, music and other alternative therapies, providing assistance without bereavement program, assisting in the office and much more. This work is invaluable. Their dedication and selfless commitment enables us to fulfill our mission: to enhance the quality of life for individuals and their loved ones touched by a terminal illness. Their acts of compassion both large and small, give our patients comfort, and companionship that make the difference at a very critical point in their lives.

To Craven County Hospice volunteers and all volunteers, thank you!

To Discover how YOU can make a Difference in a person’s life, Become a Hospice Volunteer!  You may call our office at 252-636-4930 for more information, complete the form on our website requesting more information and note your are interested in becoming a volunteer.  Make an ETERNAL difference, Volunteer!  

 

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If you would like to become a Hospice Volunteer, please call 

252-636-4930 

and ask for the Hospice Volunteer Coordinator. Your involvement can be a rewarding experience as well as helping our program of care.

Craven County Hospice
2818 Neuse Blvd
New Bern, NC 28561

(252) 636-4930

hospice@cravencountync.gov

Craven County Hospice complies with all Federal Civil Rights laws and does not discriminate or treat anyone differently based on their race, color, national origin, sex, age or disability and provides free aids and services to anyone with disabilities to communicate effectively such as qualified sign language interpreters, written information in other formats when needed and free language services to individuals and families whose primary language is not English.

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Proudly Providing Quality In Home Health Care for New Bern, Havelock, Vanceboro, Cove City and Surrounding Areas

Licensed to provide service in Craven, Pamlico, Jones, Carteret, Beaufort and Pitt Counties