Craven County Hospice Achieves a Zero Deficiency Survey
Over the last several years, articles have been published in some national publications, criticizing the lack of oversight and poor care some Hospice Agencies provided to their patients. Most of those articles addressed care provided by large national corporations who entered the Hospice Market and approached care purely from a financial standpoint. I can’t say categorically because of this negative coverage, but Congress passed what was referred to as the “Impact Act” in 2015 which requires all Medicare Hospice Agencies be surveyed every 3 years to monitor compliance with Medicare Hospice Regulations. We are pleased to announce we just completed our routine survey (which for those who are not aware…are unannounced prior to the visit), and we received a ZERO deficiency survey. I would be the last person to say that our agency always does everything “perfectly”….but our policy is one of strict compliance with the Guidelines Medicare has adopted for Hospice Agencies. We believe it is possible to provide both quality care and follow the rules. Hats off to our fantastic staff for achieving such a noteworthy survey. All of our staff work diligently to insure our patients receive the very best end of life care possible and they (we) do so with a strict eye toward regulatory compliance. I want to give a special thanks to our Clinical Director Dianne Brideson, our QAPI (Quality Control) RN, Claudia Rose, our Office Manager Tammy Petteway, our Hospice Billing Specialist, Kate Kedzierski our Hospice Nurses, Social Workers, Hospice Aides Volunteers and all of our dedicated staff. A deficiency free survey is something to be celebrated!
At Craven County Hospice, we believe there is something to be said for the “local” approach with local control. We are one of two of the ONLY true “Hometown” Hospices in our area, one is a true “non-profit”…and we are “not-for profit”. There are others who claim the status of “non-profit”….yet they are regional providers and operate as a “For profit” agency. We are organizationally and operationally “Not-for-Profit”. We have literally served generations of residents of Craven, Pamlico, Jones, Carteret and Lenoir counties. While we no longer offer “Home Health Care Services (rehabilitation care) we are here for you if your loved ones reaches a point where Hospice Care is the care of choice. Also, please remember: even if your loved one is receiving Home Health Care Services from an agency providing rehabilitation care, YOU have the right to choose which Hospice Provider you would like. When it is time, please ask for us by name, Craven County Hospice. It is our pledge to offer you the very best end of life care possible. You have our history and you have my word on it. We cannot change the outcome, but we can help change the experience.
Dr. Cecily Saunders, credited with being the founder of the modern day Hospice Movement once said: “You Matter because you are you. You matter to the last moment of your life, and we will do all we can, not only to help you die peacefully, but also to live until you die…” These words summarize the mission of Craven County Hospice.